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Why Feedback (Counseling) Sessions Fail

The Supervisor:

• Begins session with statement based on rumors, assumptions and hearsay.

• "Wings it."  Conducts the session based on "feel" rather than following a planned, sequential process.

• Criticizes the person instead of the performance.

• Counters each employee statement with "yes, but..."

• Deals in generalities.  Don't specifically identify the performance or behavior that needs to be different. 

• Allows employees to blame others for their problems

• Makes the session a final event.  Don't follow-up the corrective action or check for improvement.

Please press the "Forward" button to proceed to the next slide.

Which of the reasons listed on the left side of the screen are ones that you have used in feedback sessions.    

Use the box below to list the reasons.  You may want to print your responses to keep for your next feedback session.  To print, click "File" in the upper left corner of the screen and then click "Print."