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• Objectives

• Advantages of on-going communication

• When an employee is performing well

• When an employee is not performing well

• Providing constructive feedback

• Example

• Practice session

• Why feedback sessions fail

• Improving feedback sessions

• Dealing with defensive employees

• Review questions

• Conclusion

• Exercises

  • Advantages of ongoing communication

  • Ways to make sure you are letting employees know they are doing a good job

  • Using constructive feedback

  • Reasons feedback sessions fail

  • Improving feedback sessions