"First Break all of the Rules" is a book that represents interviews with over 1 million employees over 20 years.

On the right is one of the top rated responses as listed by employees which is - I know what is expected of me.

EPMS is a process that ensures that employees know what is expected of them by having supervisors set and communicate expectations.

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Did you Know?

The best managers are those who build a work environment where employees respond positively to the following statement:

• I know what is expected of me.

"First Break All of The Rules," Marcus Buckingham and Curt Coffman